Access to Justice:
Verification Engine.
Connecting high-stress litigants with trusted legal answers in seconds through a clerk-verified, AI-enhanced portal.
Manual Chaos vs Digital Order
Transforming the systemic friction of the legacy court process into an accessible, equitable digital experience.
✗ The Legacy Friction
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Legalese Overload: Dense PENAL language creates a barrier to entry, resulting in high submission error rates (~40%).
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Physical Barriers: Mandatory in-person filing unfairly penalizes rural, disabled, or hourly-wage individuals.
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Cost Prohibitive Transcripts: Vital transcripts cost up to $9.25 per page, pricing low-income litigants out of proper representation.
✓ The A2J Response
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AI Plain-Language Engine: Smart, clerk-verified translations guide users through forms, nearly eliminating rejection rates.
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100% Remote Architecture: Submitted from any device at any time, eliminating travel requirements and restoring equity.
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Flat-Rate AI Summaries: Instant, affordable transcript processing unlocks access to critical records for everyone.
Before & After
The Portal.
Two journeys. One defined by friction, travel, and cost — the other by clarity, speed, and equity. Explore the full user flow comparison below.
End-To-End UX Strategy
From initial discovery and diagramming down to the exact interaction logic. Explore the full UX presentation deck below.
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Human-Verified
AI Logic.
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01
AI Summaries
Ethical AI summarizes complex codes in plain English.
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02
Human Verification
Clerks cross-reference AI output with legal citations.
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03
Trust Badges
Users only see clerk-approved procedural steps.
Experience the Project
Interact with the final Access-2-Justice portal prototype. This deck represents the high-fidelity validation stage of the product.
Recommended for recruiters: Opens full interaction in new tab
Resulting Impact
The transition from legacy backlogs to a digital-first model resulted in a massive spike in institutional trust and systemic accessibility.
01 Travel & Commute Time
Litigants take unpaid time off work to travel and stand in physical courthouse queues.
0 commute hours. 100% remote filing answers respect the user's physical constraints.
Reducing environmental friction allows users to focus their cognitive capacity on their high-stakes legal matters.
02 Response Times
Legacy help desks averaged 72 hour delays, inducing severe anxiety around court deadlines.
< 2 min response time through instant clerk-verified AI routing.
Immediate feedback loops align with modern digital expectations and drastically lower stress.
03 Case File Retrieval
Navigating bureaucratic request forms for manual clerk retrieval and mailing.
24/7 instant cloud access directly mapped to user profiles.
Removing the human bottleneck creates a self-serve mental model, shifting control back to the user.
04 Transcript Accessibility
Raw audio is unskimmable. Finding specific statements requires time-consuming scrubbing.
100% searchable AI transcripts mapped to court audio.
Keyword searching matches how users already navigate digital info, lowering the barrier to entry.
05 Transcript Affordability
Traditional court reporters charge up to $9.25 CAD per page for priority requests, pricing out citizens.
Same-day AI transcripts at a flat rate per day requested, available 24/7.
Financial accessibility is the ultimate usability feature in a government product.
Velocity Impact
Transition from hours to minutes limits procedural abandonment.