Modernizing Supreme Court Workflows: Reducing Processing Time by 30% Under Strict Security Constraints.
The Supreme Court's busiest location faced constant bottlenecks in handling transcript requests. Dependent on manual file sorting, inconsistent intake formats, and a high clerical workload, I designed and developed an internal tool to automate and streamline this process.
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(Iterative)
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The Problem vs. The Solution
By juxtaposing the chaotic legacy workflow against the streamlined modern application, the massive reduction in clerical workload and error rates becomes instantly clear.
The Legacy Nightmare
Clerks were dependent on disconnected data sources, cumbersome manual editing, unpredictable formatting, and error-prone tracking. Requests took 15+ minutes with high failure rates.
The Centralized Hub
A unified, automated pipeline built in Flutter. The application automatically filters sensitive data, assembles files, and stages them for delivery in under 10 minutes.
The Agile Evolution
This interactive component condenses 12 months of iteration into a single viewport. Utilizing tabs reduces vertical scrolling by 60% and leverages the Von Restorff effect to make the progression from rudimentary sketches to a modern application memorable.
Understanding the user and building the MVP.
Due to strict security, the first iteration had to be built using tools already available. I gathered feedback from transcript clerks through user interviews and journey mapping, then sketched the interface in MS Paint to map out the logic for a functional Python/Tkinter application.
- ✓ Conducted user interviews & journey mapping
- ✓ Heuristic evaluation of current tools
- ✓ Created low-fidelity wireframes
The Transformation
This section employs interactive cards to demonstrate the core micro-interactions developed for the application. It adheres to the principle of "show, don't tell," allowing users to hover and reveal the functional value of the solution.
Under the Hood: Tech Explainer
Curious about the actual logic behind the application? Select your technical background below, and my AI will dynamically generate a custom explanation of how the Python/Flutter architecture solved this problem.
Smart File Filtering
Users input a file number; the app instantly strips thousands of lines of irrelevant HTML, saving 5 minutes of manual deletion per request and eliminating compliance errors.
Smart Search & Filter
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Automated Audio Staging
Paths are built dynamically based on UI selections. A single click gathers audio and text from disparate network drives into a clean, formatted staging folder.
Automated Assembly
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The GovTech Impact
The tool is currently in use across the Supreme Court of B.C., saving countless hours. We accelerated turnaround time from 2-3 days to under 24 hours, eliminated manual formatting errors, and increased overall compliance.
Processing Time Reduction
Average time to complete a single transcript request.
2024 Excellence Award Winner
Official recognition for innovation in Client Services.
2024 Ministry Winner
Recognized officially for drastically improving turnaround times and eliminating manual processing errors across the entire court transcript division.
A Project That Sparked a Career
This section cements the personal brand. Teaching myself Python and Flutter to bypass strict government software restrictions proved that I am a self-starter who doesn't let red tape stop innovation. It transformed how transcript requests are handled and demonstrated how design rooted in real workflow pain drives massive, award-winning impact.
Let's build something impactful.
I'm currently open to new opportunities in UX/UI Design, Product Design, and GovTech transformation roles. If you have a legacy nightmare that needs solving, I'd love to chat.